Surprisingly SBI ATMs - update post
I had my dinner and decided to checkout the nearby SBI ATM.
I tried my HDFC Card, it did not work.
(I read somewhere that HDFC, SBI and ICICI have entered into an agreement for sharing the ATM network)
I inserted the SCB card, for a moment nothing happened and then i thought this too did not work and removed it and the screen came to life prompting for my password!!
(Intraction design abaaraam!!)
I’m never aware of any tie-ups between the two banks. Ennamo!!
Then i completed the transaction but thankfully and more importantly it did not popup the message that i alleged (or my uncle had alleged it does) in the previous post. The session was over.
As i’d mentioned, if i widthdrew money and if i want to check my balance, i need to insert my card again. But this is less of a pain than losing thousands of hard earned money.
All said and done, the user interaction SUCKS! A seasosned ATM user like me was kept guessing.
I guess maybe my uncle had got it wrong but he has no reason to since he himself is an employee or maybe they’ve upgraded their systems. I don’t know if the screen flow is different with SBI ATM cards. SBI account holders and card users please verify it and let me know. But from my experience that dreaded “Do you wish to continue?” did not come up.
The reason for this post is that my intention is not to show India’s No. 1 Bank in poor light. But to throw light on some dangerous hiccups for the naive customer.
Going by Karthik’s comment in the previous post, it’s all the more important for we people to be careful with the debit cards. It looks like anyone can steal our ICICI cards and use it in SBI ATMs to withdraw money.
No passsword, no security.
Jakiradhai Makkale!
April 21st, 2006 at 11:04 pm
Yeah, some of the CITI Bank ATM centers here have similar kind of GUI. Just swipe the card, complete the transaction and you have to click Yes|No to finish your session. But one useful thing they have done here (at least one guy thinked something!!) is that the session is valid only for about 1-2 minutes. If Yes|No is not selected within that period, the session is expired and someone has to swipe the card again.
I bank with Bank of America and those ATM machines are better in this matter. They have the card the whole time inside and give it to you once are you done. But, I’ve seen sometimes, where this setup just EATS the card (for no reason) and doesn’t give it back
You have to get it personally from the bank the next day. Some security.. huh!!!
– Gopi
April 21st, 2006 at 11:41 pm
gopi,
sutham po!ennatha solla.
Bank of america system dhaan best IMHO.
that is how all ATM GUI shud be!
without the EAT part though:)