Comments on: The nightmare aka Airtel Customer Care - 1 http://expertdabbler.com/2007/12/23/the-nightmare-aka-airtel-customer-care-1/ Thu, 08 Jan 2009 00:50:39 +0000 http://wordpress.org/?v=2.2.1 By: Priya http://expertdabbler.com/2007/12/23/the-nightmare-aka-airtel-customer-care-1/#comment-32547 Priya Tue, 15 Jan 2008 08:26:19 +0000 http://expertdabbler.com/2007/12/23/the-nightmare-aka-airtel-customer-care-1/#comment-32547 The following conversation may sound funny but this is how Igotmy gprs activated in my mobile :-) me: hello can you pls activate gprs in my mobile? airtel : madam one sec we are recording this conversation for our reference..pls tell again ur queries. me: huh..priya..pls activate gprs. airtel:settings will be delivered.wait..for 24 hrs. (after 24 hrs.) me: hello airtel customer care?hello gprs connection..plsss activate it sirrr. airtel:.oh....itz not done?..just 24 hrs..we will deliver settings..pls wait... me: grrr...hw many 24 hrs u want me to wait???? airtel: sorry mam..this time surely..we r recording this conversation for future use we will do for sure... next day.. me: hello airtel.... airte: yes madam we reco.. me: stop..stop...I m recording this conversation...if my gprs not invoked in 24 hrs I will raise a complaint with this recorded conversation okaya??? my gprs got activated :-))) The following conversation may sound funny but this is how Igotmy gprs activated in my mobile :-)

me: hello can you pls activate gprs in my mobile?

airtel : madam one sec we are recording this conversation for our reference..pls tell again ur queries.

me: huh..priya..pls activate gprs.

airtel:settings will be delivered.wait..for 24 hrs.

(after 24 hrs.)

me: hello airtel customer care?hello gprs connection..plsss activate it sirrr.

airtel:.oh….itz not done?..just 24 hrs..we will deliver settings..pls wait…

me: grrr…hw many 24 hrs u want me to wait????

airtel: sorry mam..this time surely..we r recording this conversation for future use we will do for sure…

next day..

me: hello airtel….

airte: yes madam we reco..

me: stop..stop…I m recording this conversation…if my gprs not invoked in 24 hrs I will raise a complaint with this recorded conversation okaya???

my gprs got activated :-)))

]]> By: Arvind http://expertdabbler.com/2007/12/23/the-nightmare-aka-airtel-customer-care-1/#comment-31401 Arvind Sat, 29 Dec 2007 15:08:52 +0000 http://expertdabbler.com/2007/12/23/the-nightmare-aka-airtel-customer-care-1/#comment-31401 Iam having a running complaint with Airtel over my erratic broadband connection. I have asked them to disconnect 10 days back and they called me and sent me an email confirming that they will disconnect, but noone has turned up so far.And suddenly the Broadband is now very reliable !!? Iam having a running complaint with Airtel over my erratic broadband connection. I have asked them to disconnect 10 days back and they called me and sent me an email confirming that they will disconnect, but noone has turned up so far.And suddenly the Broadband is now very reliable !!?

]]> By: prabukarthik http://expertdabbler.com/2007/12/23/the-nightmare-aka-airtel-customer-care-1/#comment-31379 prabukarthik Sat, 29 Dec 2007 05:06:50 +0000 http://expertdabbler.com/2007/12/23/the-nightmare-aka-airtel-customer-care-1/#comment-31379 kalai, BSNL is much better tese days i guess, atleast in billing. deepak, enga amma was in my uncles's place. my uncle has a landline and mobile. moreover my mom does not even take cals in mobile... active reader, the less said abt these idiots the better. i am applying for BSNL for landline as well as mobile. kalai,

BSNL is much better tese days i guess, atleast in billing.

deepak,
enga amma was in my uncles’s place. my uncle has a landline and mobile. moreover my mom does not even take cals in mobile…

active reader,
the less said abt these idiots the better. i am applying for BSNL for landline as well as mobile.

]]> By: Active Reader http://expertdabbler.com/2007/12/23/the-nightmare-aka-airtel-customer-care-1/#comment-31318 Active Reader Fri, 28 Dec 2007 04:14:50 +0000 http://expertdabbler.com/2007/12/23/the-nightmare-aka-airtel-customer-care-1/#comment-31318 Three years back when I took a connection from AIRTEL, I had the following experiences: 1. A number given to me was activated for someone else. 2. A second number was given to me. Again after 3 days, the number was de-activated and given to someone else. A new number was given to me and was not informed about it. When I called up the customer care, I found the new number. Finally, I found out that it was a pre-paid number and since the concerned person did not re-charge the number in the specified time, the number was de-activated and given to me. After the specified time also, if a person re-charges the number, it will be given back to him. I had to get in touch with their GM to get the number back. 3. The worst is when you close a connection. They do not close the connection for 3 months from the date of request. What a policy? Three years back when I took a connection from AIRTEL, I had the following experiences:

1. A number given to me was activated for someone else.
2. A second number was given to me. Again after 3 days, the number was de-activated and given to someone else. A new number was given to me and was not informed about it. When I called up the customer care, I found the new number. Finally, I found out that it was a pre-paid number and since the concerned person did not re-charge the number in the specified time, the number was de-activated and given to me. After the specified time also, if a person re-charges the number, it will be given back to him. I had to get in touch with their GM to get the number back.
3. The worst is when you close a connection. They do not close the connection for 3 months from the date of request. What a policy?

]]> By: Active Reader http://expertdabbler.com/2007/12/23/the-nightmare-aka-airtel-customer-care-1/#comment-31274 Active Reader Thu, 27 Dec 2007 04:12:46 +0000 http://expertdabbler.com/2007/12/23/the-nightmare-aka-airtel-customer-care-1/#comment-31274 I had a bad experience yesterday. I asked them to send me my last month's bill as an email. They asked me to send an SMS in a specified format to 121. When I sent, I get a message back "NO URL or No Content found". When I called them back, I get a reply, that is the format in which it needs to be sent and I will be receiving the statement. I had a bad experience yesterday. I asked them to send me my last month’s bill as an email. They asked me to send an SMS in a specified format to 121. When I sent, I get a message back “NO URL or No Content found”. When I called them back, I get a reply, that is the format in which it needs to be sent and I will be receiving the statement.

]]> By: Deepak http://expertdabbler.com/2007/12/23/the-nightmare-aka-airtel-customer-care-1/#comment-31150 Deepak Mon, 24 Dec 2007 06:57:41 +0000 http://expertdabbler.com/2007/12/23/the-nightmare-aka-airtel-customer-care-1/#comment-31150 First and foremost, sorry for talking like a Karuthu Kandaswamy :-) Why not just let the mobile be ? Amma kitte eppavathu oru rendu call panna solli activea vekkalamey. Postpaid thaane, eppadiyum number activea irukanum. Intha customer service ellam ippadithaan, avangalai phone pannama iruntha nallathu, phone panninaa, enda ? enakaa phone panrey, intha pidi saabham nu paduthu eduthuvaanunga. First and foremost, sorry for talking like a Karuthu Kandaswamy :-)

Why not just let the mobile be ? Amma kitte eppavathu oru rendu call panna solli activea vekkalamey. Postpaid thaane, eppadiyum number activea irukanum.

Intha customer service ellam ippadithaan, avangalai phone pannama iruntha nallathu, phone panninaa, enda ? enakaa phone panrey, intha pidi saabham nu paduthu eduthuvaanunga.

]]> By: kalai http://expertdabbler.com/2007/12/23/the-nightmare-aka-airtel-customer-care-1/#comment-31144 kalai Mon, 24 Dec 2007 01:51:59 +0000 http://expertdabbler.com/2007/12/23/the-nightmare-aka-airtel-customer-care-1/#comment-31144 dats so sad to hear Prabu.... mine is bsnl & u know they r taking much money from my balance... iam afraid abot d responses from customer care after reading urs.... dats so sad to hear Prabu…. mine is bsnl & u know they r taking much money from my balance… iam afraid abot d responses from customer care after reading urs….

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