Will google help me in finding a good doctor?
Tuesday, October 23rd, 2007Admittedly, that was long for a heading.
A few weeks before my travel, my mother had fallen sick. I took her to a doctor nearby. The doc hardly saw my mother, asked the nurse to give injection, took 80 bucks as consulting fees, scribbled out medicines for another 100 but the end result was zilch. Eventually i took her to another doctor who charged much less, listened to my mom better, understood the problem and voila my mother was fine in the next few days.
There are some doctors in chennai who charge 300 Rs. for a consultation on common cold and fever, scribble out prescriptions for another 200 Rs which never work whilst there are docs who would not charge more than 40 Rs and yet cure their patients. I want to see more patients coming to the latter and less to the former.
Say, I go to a doctor and find him very reasonable in fees and efffective in his treatment for ailments. I get his contact info (name, phone number and area of operation) and put it in an accessible, manageable online repository. It will be managed by a group of like minded people who have no conflict of interest (no doctors). Sooner or later, we will have a sizeable database of docs with good referrals from the common man.
Once we reach a threshold, we can enter into a tie up with some mobile service provider where people can SMS and get results. The ones with good rating will get good ranking in SMS results. Any negative feedback about a doc will result in lower rating and lower ranking in the results.
To be frank, i started out with docs but i would any day try this for any or all independent service professionals.
With due respects to Google, we necessarily have to find a way to make good use of our personal experiences and build a bank of good independent professionals with their contact information. In short we need our own electronic word of mouth.
My philosophy is this, honesty and good service should result in more business, the sooner it does the better it is for society as a whole.